The prevailing perception of uncertainty among the BPO employees, has put a certain break on their move to greener pastures.
As a result for BPOs in India the rate of attrition is down by 5-15%.
The numbers for different BPOs are:
Company Attrition rate drop (in %)
Genpact________________________________4
24X7 Customer__________________________10
Satyam BPO____________________________15
CBay Systems___________________________10
Syntel_________________________________4-5
The decrease in attrition has provided the companies with an opportunity for salary rationalization.
The BPO employees in general should anticipate a 5% drop in their salaries in the coming few months.
As a result for BPOs in India the rate of attrition is down by 5-15%.
The numbers for different BPOs are:
Company Attrition rate drop (in %)
Genpact________________________________4
24X7 Customer__________________________10
Satyam BPO____________________________15
CBay Systems___________________________10
Syntel_________________________________4-5
The decrease in attrition has provided the companies with an opportunity for salary rationalization.
The BPO employees in general should anticipate a 5% drop in their salaries in the coming few months.
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